1. 7-Day Product Return Policy
If you receive a physical product (Ayurvedic health care, personal care, groceries, etc.) that is defective, damaged, or incorrect, you may request a return within 7 days of delivery.
- The product must be in its original, unopened packaging with all seals intact.
- You must provide an unboxing video or clear photographs showing the damage/defect.
- Returns are only accepted for products purchased directly from the Easy Life platform.
If the return is due to our error (damaged/wrong item), we will bear the return shipping cost. For other reasons, shipping charges will be deducted from the refund.
2. 30-Day Cooling-Off Period (New Members)
As per the Indian Direct Selling Guidelines, a new Independent Distributor has the right to cancel their membership within 30 days from the date of joining (Cooling-Off Period).
- If you cancel within 30 days, you are eligible for a full refund of the joining fee/kit cost (minus any shipping charges).
- Any commissions or bonuses earned from your downline during this period will be reversed.
Condition: The Starter Kit/Product bundle must be returned to the company in saleable condition. If the kit has been opened and used, a restocking fee may apply.
3. Non-Refundable Items
The following are strictly non-refundable:
- Products returned after the 7-day window.
- Opened or used Ayurvedic/Personal Care products (due to hygiene and safety reasons).
- Shipping and handling charges.
- Administrative fees (if explicitly mentioned during a specific promotion).
4. MLM Commission Reversal Policy
In the event of a product return or a member cancellation, the following adjustments will occur in the Binary/Matching system:
- Any Matching Income, Bonus, or Fire Income generated by the returned product or cancelled member will be deducted/reversed from the respective Upline members' accounts.
- If the Upline member has already withdrawn the funds, the negative balance will be adjusted against their future earnings.
Fraud Prevention: Repeated returns or suspicious cancellation patterns to manipulate the compensation plan will result in immediate account suspension.
5. How to Initiate a Return
To process a return, follow these simple steps:
- Step 1: Raise a ticket by emailing support@easylifeindia.com with your Member ID and Order ID.
- Step 2: Attach clear photos/videos of the product and the invoice.
- Step 3: Our team will review and approve the request within 48 hours.
- Step 4: Once approved, securely pack the product and ship it to the return address provided by support.
6. Refund Processing Timelines
Once the returned product is received and inspected by our warehouse:
- For Bank/UPI Refunds: The amount will be credited to the original payment method or your registered bank account within 7 to 10 business days.
- For Wallet Adjustments: If you choose to take a credit in your Easy Life wallet, it will be processed instantly.
Need help with a return or have a question?
Contact Support